AVOID RETURNS: We realize that it can be hard making a choice between the different products, acids, percentages and pH levels, to mention a few. That is why we offer sample/trial sizes ... AND that is why we are here every day M-F from 9-4:30 Eastern (*pending holidays) to answer all of your calls.
THESE ITEMS ARE FINAL SALE
- PEELS - INCLUDING DREAM PEEL
- CUSTOM POTIONS
- DR. PICKART'S COPPER PEPTIDES AND GHK
- TRIAL SIZES
I JUST WANT A REFUND: If you purchased a full sized item (used or unused) and then changed your mind, there will be a 15% fee that is taken out of your purchase price. This will be taken out regardless if you have used the product for your full 30 days or not. You may wave this fee if you choose to have a store credit instead of a direct refund.
If you accidentally ordered something and want to avoid this fee, we need to be notified prior to your receiving the product. Then, you have the ability to just mark "return to sender" on your UNopened exterior package. No shipping fees necessary. If you have a global order, or have opened the exterior packaging you will have to go through normal Return channels and fees.
HOW DO I LET YOU KNOW I HAVE A RETURN?: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button to send us a request. We check these 1-2x per week. If your item is approved, return instructions will be emailed to you. Once we receive your package, within 7 days it will be processed and you will be notified via e-mail that it was completed.
ARE SHIPPING FEES REFUNDABLE? No, I am sorry but we can not refund your shipping fees when you are returning an item. The money you paid for shipping was used to purchase postage to mail you your package one way only.
RECEIVED AN INCORRECT ITEM [excluding free samples]? email email@example.com immediately and we will take care of that for you. We apologize!
HOW LONG WILL IT TAKE TO GET A REFUND?: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returned UN-DELIVERABLE packages
OOPS, I ENTERED THE WRONG SHIPPING ADDRESS! If you entered the wrong address, or zip code (and/or all other typos) it will most likely end up getting returned to us once the carrier can't deliver it.
If your package was returned to us for any reason, you will be issued a refund [- shipping] within a few days of us receiving it back. You will receive an email when this is completed.
Domestic packages can take upwards of a few weeks to reach us and several weeks if your order is a global shipment.