I have a damaged package or item. What do I do?

Any time you have a damaged order you will want to ALERT US IMMEDIATELY. Email [e-mail] with the following: 

1. Have a photo of your damaged items. This includes any leakage or breaks visible. *If you do not have evidence of damage we can not file a claim. 

2. Have a photo of the Exterior package (any soft spots... leaks...)

3. Have a photo of your invoice or your invoice number with your information. 

We should respond to you within 48 hours of your email being sent (pending holidays/weekends). If you do not receive a response from us regarding your claim, then your email may not have arrived to us. Reach out to us again via email and/or call us 1-800-917-3155

All damages MUST be filed within 15 days of your package being scanned as received by the carrier. 

Please let us know if you have further questions.