Shipping - Returns - Damages

Insurance & Damaged Packages

• Do you offer insurance for my package?
• I received an email that my package was delivered but I don't have it! It is lost.
• I have a damaged package or item. What do I do?

Shipping & Transit

• My package sat outside in the Heat or Cold. Is it still ok?
• Black Friday Cyber Monday Thanksgiving Shipping Delays
• NOTICE ** COVID ** My package to Australia isn't moving. October 2021
• My order is still in Chicago. When will I get it?
• Can you please estimate my global shipping costs?
• I am missing an item - Free Samples - Sample Damaged

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Returns

• Why was my order Refunded and Why did I receive an email from NoFraud?
• But why can't I return my chemical peel?
• Why was my order Refunded? Fraud? Possible Fraud?
• How do I request a refund or exchange?
• What is your FULL Return policy?
• How long will it take to get a refund?

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